Contact Us
Got a question about a casino we've reviewed, spotted something out of date, or want to flag an issue with our comparisons? This is the page to use. We read every message that comes through and, where it's warranted, we act on it — whether that means rechecking a bonus term, updating a rating, or correcting a fact we've got wrong.
What we can help with
- Questions about how we rate and rank casinos not on GamStop, including the criteria we use for games, bonuses and payment methods
- Corrections — if a welcome offer, wagering term or payment method has changed since we last checked, let us know and we'll verify it
- General feedback on the site, our write-ups, or a brand you'd like us to look at
- Enquiries from operators about being featured or reviewed
- Media or partnership enquiries
What we can't help with
We're an independent comparison site, not a casino, so we can't resolve account issues, process withdrawals, or intervene in a dispute with an operator. For anything account-related — deposits, withdrawals, verification or bonus disputes — you'll need to contact the casino's own support team directly, since that's the only party who can access your account and act on it.
We also don't run the GamStop scheme itself. If you're looking to manage a self-exclusion, add yourself to it, or understand how it interacts with sites that sit outside it, our guide to non GamStop casinos in the UK covers that in more detail, and our Responsible Gambling page has further support resources.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- For background on how Non Gamstop Casinos researches and ranks operators, see our About Us page
- For our current top picks, comparison tables and full reviews, visit Non Gamstop Casinos UK 2026
- For the legal terms governing use of this site, see our Terms and Conditions
How our editorial process stays independent
Non Gamstop Casinos may earn commission when a reader signs up with an operator through a link on this site. That relationship never decides where a casino sits in our rankings — positions are based on our own review of the offer, the game selection, payment handling and the terms attached to any bonus. If you contact us about a brand we cover, including any of the ones featured on our site such as Betmica, Kikibet or Betninja, we'll answer honestly, including about the limitations of any offer, not just its headline.
Response times
We aim to reply to genuine enquiries as quickly as we reasonably can, though response times vary depending on volume and the complexity of the question. Corrections and factual queries are usually the quickest to resolve since they just require us to recheck a source; broader feedback or partnership enquiries can take a little longer.
A note on responsible gambling
If you're contacting us because you're worried about your own gambling, or someone else's, please also see our Responsible Gambling page for tools and support options. This site is intended for readers aged 18 and over, and we'd rather you found the right support than waited on a reply from us.